EALA SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with Eala. We aim to prepare and dispatch your order as quickly and safely as possible.

SHIPPING CARRIER

All Eala parcels are shipped using An Post.

Once your order has been dispatched, you will receive confirmation and tracking information where tracking is available for your chosen delivery service.

ORDER PROCESSING

Orders are normally processed and prepared for dispatch within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, new product launches, promotions or holidays, processing times may occasionally be longer.

DELIVERY TIMES

Delivery times shown on our website are estimates and may vary depending on the destination, An Post services and circumstances outside our reasonable control.

Once your parcel has been dispatched, delivery may be affected by public holidays, severe weather, postal delays or other circumstances affecting the postal network.

We will always do our best to assist you if you experience a problem with your delivery.

SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before you complete your order.

From time to time, Eala may offer free or discounted shipping promotions. Any conditions relating to these promotions will be displayed with the relevant offer.

TRACKING YOUR ORDER

Where tracking is provided, customers should use their tracking information to monitor the progress of their delivery.

Please allow some time after receiving your dispatch notification for tracking information to become active.

CORRECT DELIVERY INFORMATION

Please make sure your:

• Full name

• Delivery address

• Eircode/postcode

• Email address

• Telephone number

are entered correctly when placing your order.

If you notice an error in your delivery information, please contact us immediately at ealamodest@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

DELAYED PARCELS

If your parcel has not arrived within the expected delivery period, please check your tracking information first.

If you still require assistance, contact us at ealamodest@gmail.com with your order number and we will help investigate the delivery.

Please note that delivery estimates are not guaranteed unless expressly stated otherwise.

Your statutory consumer rights regarding delivery remain unaffected.

LOST PARCELS

If you believe your parcel has been lost in transit, please contact us at ealamodest@gmail.com.

We will review the tracking information and, where appropriate, raise an enquiry with An Post.

Please do not assume that a delayed parcel has been lost until the appropriate delivery and investigation period has passed.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• Photographs of the damaged parcel

• Photographs of the damaged product(s)

• A brief description of the issue

Please retain the packaging while we investigate your claim.

We will assess the issue and provide an appropriate solution in accordance with your consumer rights.

FAILED OR RETURNED DELIVERIES

If a parcel is returned to Eala because an incorrect or incomplete delivery address was provided, delivery was refused, or the parcel was not collected following an attempted delivery, please contact us.

Additional postage charges may apply if you ask us to send the order again, where permitted by law and appropriate in the circumstances.

INTERNATIONAL ORDERS

Where international shipping is available, estimated delivery times may be longer than deliveries within Ireland.

International customers may also be responsible for customs duties, import taxes or other charges imposed by the destination country where applicable.

Any such charges are normally determined by the relevant customs authority and are outside Eala's control.

CONTACT US

If you have any questions regarding shipping or the delivery of your order, please contact:

Eala

Email: ealamodest@gmail.com
Telephone: +353 85 732 5637

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Nothing in this Shipping Policy limits or excludes any statutory rights available to consumers under applicable Irish or European Union consumer law.